|
|
|
| |
|
|
 |
|
Customer Service Center
|
|
|
Register & Log In
- Account Benefits
There are many benefits to registering at InteriorsFineArt.com
As a Costumer:
- Pre-reserving upcoming paintings.
- Quick checkout.
- Keep track of your past orders.
- Retrieve your last shopping cart.
- Manage your profile.
- Receive email updates of new features and specials on InteriorsFineArt.com
- Save your favorite pieces to My Art Collection.- COMING SOON! -
As Interior Designer:
- Quick checkout.
- Keep track of your past orders.
- Retrieve your last shopping cart.
- Manage your profile.
- Receive email updates of new features and designers special on InteriorsFineArt.com
- Save your favorite pieces to My Art Collection.- COMING SOON! -
- Email your collection of suggested pieces to your clients.- COMING SOON! -
Top of Page
- Register Help
To register with InteriorsFineArt.com, follow the steps below:
- Click the "Register" button located on the upper navigation bar of every page at InteriorsFineArt.com.
- Choose either "At Home" or "Interior Designer" and you will be redirected to the "Register" pages.
- Fill out the registration form with the information required. Your email address will be your username to Log In for future visits at InteriorsFineArt.com.
- You will be prompted to choose a password. Passwords can be up to 8 characters and cannot contain any spaces. Please be aware that the password field is case sensitive.
- You will be prompted to re-enter your password. You must re-enter your password exactly as you entered it above.
- Click on the "Submit" button.
- You will receive an email with your registration confirmation and your username and password, so you can keep this information for the future.
Top of Page
- Log In Help
To Log into your InteriorsFineArt.com account, you can:
- Enter your User Name and Password in the spaces provided in the bottom right hand on the Home Page, or
- Click on the "Log In" button located on the upper right hand side of the navigation bar of every page at InteriorsFineArt.com and you will be redirected to the Log In Page.
- Click on the "Log In" button.
- You will receive a welcome message, and the options for retrieving your old cart, and update your profile.
Top of Page
- Forgot your User Name and Password?
You can have your password emailed directly to you by clicking here.
Top of Page
|
Order Information
- Ordering Online
To place an order at InteriorsFineArt.com, follow the steps below:
- Place artwork(s) in your Shopping Cart by clicking the "Add to Cart" text link on any item. If the "Add to Cart" link
is missing in the item you wish to purchase, this is because it is being added to another customer's shopping cart at that very
moment. The Shopping Cart
is your online purchasing tool, located in the upper right hand corner of all InteriorsFineArt.com pages. As you
explore the site, you can add as many items as you like to your Shopping Cart by clicking the "Add to Cart" link
on any artwork. You can keep track of the items you have added to your cart, next to the shopping cart. The quantity is based upon the
number of art work contained within your cart. The subtotal is the total of all the art work contained within your cart, minus shipping
and tax when applicable.
- Once you have added all the items you wish to purchase to your Shopping Cart, and are ready to make your
purchase click "View Cart" at the top of the screen.
- Look over the items and review any special information that may appear. When you are ready to proceed with
your order, click "Continue Checkout".
- At this point you will be entering our secure server where all information will be encrypted for your safety. If you are
already registered with InteriorsFineArt.com, you will need to Log In, for a quick checkout. If you are a new customer, you
can register with us to make the checkout process easier for you in future purchases, or you just can buy any item without registering.
- Complete the checkout process by providing billing and shipping information. If you are having your purchase
shipped to a different address, fill in the shipping information accordingly. If you are already registered with us, you can also save
as many shipping addresses as you want, for future reference. We can accommodate only one shipping address
per order at this time. So, if you would like to have three items shipped to three separate addresses, you should complete
three separate transactions.
- Submit payment. We accept Visa, MasterCard, Discover, and American Express Cards. If you wish to pay by check or money
order, DO NOT click the apply to purchase button in this page. Please print the Payment page and send it with your payment to:
InteriorsFineArt.com
19213 Sabal Lake Drive
Boca Raton, FL 33434
Attn: ORDERS
Orders by mail are subject to availability.
Your order is complete!
Once your order has been approved and processed successfully, you will immediately receive confirmation of your purchase and an order
number. You will also receive an email confirming your order.
Top of Page
- Checking the Status of your Order- COMING SOON! -
You need to be registered with us to check the status of your order, following the steps below:
- Log into InteriorsFineArt.com if not already.
- Select "Order List" from the Customer Account page.
- To view the details of an order, click on the Order#.
What does the status mean?
- Processing
If your order status says "Processing", it means that your order has been received by our system.
- On Order
If your order status says "On Order", it means that our warehouse has received your order.
- Shipped
If your order status says "Shipped", it means that your order has left the warehouse.
- Canceled
If your order status says "Canceled", it means your order has been canceled either at your request, or
at the discretion of InteriorsFineArt.com. We reserve the right to cancel an order for any reason.
- Declined
If your order status says "Declined", it means your order has been declined by the issuing bank of your
credit card or by InteriorsFineArt.com.
Top of Page
- Sales Tax
InteriorsFineArt.com is required to charge state sales tax of 6% on purchases shipped to Florida.
Top of Page
- Canceling an Order
A request to cancel an order is best submitted to us directly by phone during customer service business hours,
or by email at any time.
Because this is an electronic ordering
system designed for fast fulfillment we may not be able to cancel your order once you have submitted it to us
for processing.
We apologize for any inconvenience.
Top of Page
- Returns
We take our artists' artwork very seriously. Therefore, we don't accept returns at this time.
Although we handle
and ship our artwork with extreme care, if your package appears damaged, or once opened, you find damaged artwork, call us
immediately at 1-561-487-5507 so we can arrange the return.
Please retain all of the original packing materials.
Top of Page
|
Shipping
- Shipping Methods
Orders are shipped Monday through Friday only. Orders placed after NOON Eastern Time will be processed the following business
day. Please allow seven (7) to fourteen (14) days to receive your order. Keep in mind that delivery time does not include order-processing time.
`
- Domestic Service - Items will usually be shipped via UPS or FedEx. Because we use UPS or FedEx as our preferred
shipper, we cannot ship to P.O. Boxes.
- International Service - We reserve the right use the carrier of our choice and delivery times cannot be guaranteed.
If the item requires special packaging, such as a crate, there may be additional shipping and handling costs, which will be
noted on the Art Item and Shopping Cart pages.
Top of Page
- International Shipping
International customers will be responsible for all customs, duties, and tax charges, which may vary from country to country. You
may also be subject to a surcharge by the courier for the handling of your order through customs and/or for addresses outside of
their standard delivery area. We have no control over these charges and they are not included in our Product or Shipping & Handling fees.
Orders that have already shipped from our warehouse cannot be canceled. We cannot accommodate requests for credit on orders that have
been refused by the recipient or are undeliverable because of an incorrect International address.
If you have any questions, please e-mail us.
Due to consistent delivery problems we can no longer ship orders to the following countries. We apologize for any inconvenience.
Afghanistan
Belarus
Croatia
Czech Republic
Estonia
Greece
Hungary
Indonesia
Iran
Iraq
Israel
Latvia
Lithuania
Macedonia
Morocco
Pakistan
Poland
Romania
Russia
Slovak Republic
Slovenia
Ukraine
Yugoslavia
Top of Page
- Tracking your Order
If you have received a tracking number from us for UPS, FedEx or the U.S. Post Office in your e-mail order
confirmation, please use the direct links below to access the respective shippers websites.
- www.ups.com
- www.fedex.com
- www.dhl.com
Top of Page
- Holidays
Please remember that the following holidays may delay order processing and/or shipping:
- New Years Eve
- New Years Day
- Martin Luther King, Jr. Day
- Presidents Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Weekend
- Christmas Eve
- Christmas Day
Top of Page
|
|
Technical FAQ's
- Web Certificates
Q: I get a message that says "Expired Web Certificate". Is the page still secure?
A: If you are using an older version of Netscape Navigator or Netscape Communicator that predates version 4.06,
you may receive a dialog box that indicates an expired certificate authority. This may occur on any secure website after
December 31, 1999. You can still process secure transactions simply by choosing to continue through the dialog box that
appears. To resolve this issue, you will need to upgrade your browser to a newer version of Netscape. You can download
a free copy of Netscape Communicator 4.7 at www.netscape.com
Top of Page
- Secure Site Message
Q: When I get a message that says I am "leaving a secure site", is it still secure?
A: If your browser is set to prompt you when you transmit secure information, you will see a dialog box appear on
certain pages that alert you that you are about to be redirected to a connection that is not secure. This warning simply
means that the page you were on prior to clicking the submit button was an encrypted page, and the new page you are entering
may not be. This does not mean that your information is being transmitted on an unsecured connection, but rather you are being
directed to a page that is not encrypted.
Top of Page
- Security Lock
Q: Why does the security lock not appear on my browser?
A: When you enter InteriorsFineArt.com through a link on another website, you may be entering through what is known as
a "frame". A frame is simply two or more web pages melded into one, which allows you to visit other websites without leaving
the original. If one of the web pages within the frame is not encrypted, you will not see the security indications you would
normally see. This does not mean that you are sacrificing your security by entering through a frame, but rather, your browser
will simply not reflect any security indications, such as a closed lock on the bottom of your screen. Your information is still
encrypted and secure, even though you may not see any indications of it.
Top of Page
- Monitor Adjustment
Q: Why does the colors on my monitor appear bluish, pinkish, bright or light?
A: Every time you look at an image on our site, we want you to feel confident in knowing that what you see on your monitor
is an accurate representation of our artwork. So please, take a moment to quickly check your monitor settings using these simple
directions:
The calibration image above contains gray levels from white (0%) to black (100%). You should be able to distinguish 21 distinctly
colored squares. At the extreme left and extreme right, the difference between the squares should be barely noticeable.
If you are not seeing all of the squares separately:
- Locate the brightness and contrast controls on your monitor (see the manufacturer's documentation if you need assistance).
- Adjust the contrast to its highest setting (greatest contrast).
- Then adjust the brightness until you can distinguish between all the squares. (Increase brightness to help distinguish the
darkest squares or decrease if you are having difficulty with the lightest squares.)
Finally, the middle of the calibration image should appear to be variations of gray. If you notice any random color tints, adjust
your monitor's color/tint settings until the color reads as a neutral gray.
The image above is a rudimentary color bar, with each square labeled in accordance to a web color. While this calibration is mostly
subjective, if one of the labeled colors does not appear accurate, you should adjust your monitor's color/tint settings.
- Locate your color/tint settings (see the manufacturer's documentation if you need assistance).
- Adjust the color/tint values until the color bar image matches your perception of how the colors should appear.
NOTE: If you notice a bluish or pinkish tint to any colors that does not belong, adjust your monitor temperature setting.
(Again, consult your manufacturer's documentation if you need assistance.)
Top of Page
|
|
|
| |
|
|
Not a registered user?
There are many benefits
to
registering at
InteriorsFine
Art.com,
including pre-
reserving upcoming
paintings from
your favorite artist,
receive email updates
of new
features and
specials on Interiors
Fine
Art.com,
retrieving your
last shopping cart,
and of course,
a quick checkout.
Best of all,
membership is FREE!
Register NOW!
- Interior Designers
- At Home
|
|
